Noviana Putri
25215137
3EB19
November 16th, 2017
KEYKO KOREAN SKIN CARE
Penggilingan street,
Number 11, Jakarta
Dear Owner Keyko Korean Skin Care,
It is with great concern that I
address an incident you experienced with our customer service department. After
hearing of this issue, I would like to make an apology on behalf of our
company. We are taking all the necessary steps to make sure that this type of
problem does not happen again.
It is our policy to refund or
return any products that you are not completely satisfied with. I regret that
this was not made clear to you when you called our customer service department.
Our company values all of our customers
and any feedback that is provided. Please feel free to contact me personally to
discuss any concerns that you may have in the future. We look forward to
continuing our relationship with you and hope that we can serve you once again.
Sincerely,
Korean Beuaty
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